Regulatory Disclosures
In compliance with regulatory guidelines, the following policies and disclosures are available for customer reference.
Walton Finance Pvt. Ltd.
Customer Support, Grievance Redressal & Escalation Framework
Customer satisfaction is our priority. We have established a structured grievance redressal mechanism to ensure that all customer concerns, feedback, and complaints are addressed in a fair, transparent, and timely manner.
Customer Assistance & Complaint Registration
How to reach us
Customers may contact us on support@waltonfinance.in or through the following channels to seek assistance or lodge a complaint. Unresolved issues are escalated through the structured hierarchy below.
Escalation hierarchy
L1
First point of contact
Customer Care Executive
Name
Mr. Sagar Gupta
Mobile
Our customer support team will acknowledge your concern and make every effort to resolve it at the earliest.
If unresolved · escalate
L2
Escalation officer
Nodal Officer
Name
Mr. Pankaj Gupta
Mobile
The Nodal Officer will review unresolved complaints and ensure appropriate action is taken within the prescribed timelines.
If still unresolved · final escalation
L3
Regulatory authority
RBI Ombudsman
If your grievance remains unresolved after exhausting the internal grievance redressal process, you may approach the Reserve Bank of India (RBI) Ombudsman under the applicable RBI Integrated Ombudsman Scheme for further review and resolution.
Visit the Official RBI Website